OUR QUALITY POLICY
Our Quality Policy is simple: "Every shipment is on time, ready for use, and meets customer requirements."
To achieve this, Horsehead will:
- Manage our business to provide for both the health and safety of our people and protection of the environment.
- Understand our customers' needs and meet or exceed their expectations.
- Design and control our processes to maintain a consistent product quality.
- Develop relationships with suppliers who share our commitment to excellence.
- Compete as a long-term supplier of zinc and value added zinc products through continuous quality improvements.
Our greatest investment is in our people whose integrity, dedication, and involvement are links to our past and keys to our future. Horsehead's management supports these objectives and will provide the resources to accomplish our goal.